Legal

Privacy Policy

Effective July 15, 2026

This Privacy Policy explains how Serves Up Tennis (DBA), operator of ProServe Camp ("we", "us", "our"), collects, uses, and protects information when you visit www.proservecamp.com or interact with our camps, bookings, and communications. This page is maintained by ProServe Camp to answer common privacy questions about our services.

1. Who We Are

Serves Up Tennis (DBA), operating as ProServe Camp.
Address: 10136 Sandy Marsh Ln, Orlando, FL 32832
Contact: hello@proservecamp.com
Website: www.proservecamp.com

2. Information We Collect

We collect information you provide to us and information collected automatically:

  • Contact information (name, email, phone number)
  • Payment information processed by our payment processor
  • Player and camp registration details
  • Emergency contact details for participants
  • Booking and reservation history
  • Usage data, device information, and cookies from our website

We collect this information through forms, bookings, payments on our site, and via cookies and analytics tools deployed on our website.

3. Children's Information

For participants under 13, we collect only information related to their serve camp reservations and emergency contact details necessary to safely administer the camp. We do not knowingly collect additional personal information from children.

4. How We Use Your Information

  • Process bookings, reservations, and payments
  • Send booking confirmations and camp operations communications
  • Provide customer support
  • Send marketing emails or text messages (with an option to opt out at any time)
  • Improve our website and services
  • Comply with legal obligations

5. Sharing of Information

We do not sell or share your personal information with third parties for their own marketing. We share limited information only with service providers who help us operate the business, including:

  • Stripe — payment processing (PCI-compliant)
  • Analytics providers (e.g., Google Analytics) — website usage analytics
  • Hosting and email delivery providers used to run this site

We may also disclose information when required by law or to protect our rights.

6. Cookies and Tracking

Our site uses essential, performance, and analytics cookies deployed through our hosting and analytics tools. Cookies help the site function, remember preferences, and measure traffic. You can control cookies through your browser settings; disabling them may affect site functionality.

7. Data Retention

We retain booking and payment records for approximately three (3) years to support operations, accounting, and legal obligations. Inactive accounts and associated records are typically deleted after three (3) years, unless a longer retention period is required by law.

8. Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing emails or text messages at any time by following the unsubscribe/STOP instructions in the message, or by written request

To exercise these rights, send a written request to hello@proservecamp.com. Depending on your state of residence (such as California, Virginia, Colorado, and other US states with applicable privacy laws), you may have additional rights, including the right to opt out of certain data uses.

Mobile Information & SMS Terms

Mobile Information Disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Message Opt-Out:

If you are receiving text messages from ProServe Camps and wish to stop receiving them, reply with STOP or UNSUBSCRIBE to any text message. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.

9. Security

We use industry-standard administrative, technical, and physical safeguards designed to protect your information. Payment card data is handled by Stripe under PCI-DSS standards and is not stored on our own servers. No method of transmission or storage is 100% secure, but we work to protect your information.

10. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us

Questions or privacy requests? Contact us at hello@proservecamp.com or write to 10136 Sandy Marsh Ln, Orlando, FL 32832.